What type of payment do you accept?
We accept the following methods of payment, Visa, Mastercard, American Express, PayPal and bank transfer.
Your purchase from Nutrition Shack will show on your Credit Card statement as Nutrition Shack Inc.
What currency is Nutrition Shack sold in?
All products sold in the US are sold in US dollars in US pricing.
In the US: Sales tax will be charged to all applicable orders shipped to anywhere within the United States & Canada.
Am I charged immediately when I place my order?
At the time of placing your order, your credit card isn’t charged immediately and goes through a pre-authorization first. Your credit card is charged once it is shipped.
Can my shipping and billing address be different?
Yes however, you can only order from the site that your billing and shipping address matches (e.g. if your billing and shipping address is in the US, you can only use the US site). Currently our eStore cannot bill and ship from two different countries (e.g. you cannot have a US billing address and a Canadian shipping address).
Do you ship backorders?
If you placed an order on an item and didn’t receive it and there is a zero amount on your invoice next to that item, you weren’t charged for it. At this time we don’t send out backorders and you will need to reorder once the item becomes available again on our eStore (It will show as available on the product page).
I’ve changed my mind; can I change or cancel my order?
Orders are processed and shipped as soon as possible so please contact us immediately after placing your order if you have changed your mind. If we can catch your order before it goes to our warehouse, we may be able to modify or cancel it. We also don’t keep a record of your credit card details so we will require these details if we’re able to modify or cancel your order.
I have a promo code, how do I use it?
You can apply your promo code in your shopping cart where the box asks for your ‘Discount Code’. Enter it in the box and click apply.
Can I use more than one promo code?
No. The code you were provided would be good for one-time use only and is not able to be used in conjunction with any other offers.
I missed the latest Nutrition Shack promotion by one day, is it still possible to use the Promo Code for a discount on my order?
Nurtrition Shack online promotions are made available during specific dates communicated through our email newsletter – Nutrition Shack News and through notifications on our websites. After the promotion end date the Promo code expires and cannot be used. Get notifications on specials available through the NutritioN Shack eStore – subscribe to – Nutrition Shack News
I’m a Nutrition Shack Athlete /Team NS member/Ambassador, can I use a promo code?
As a thank you for being a part of our Nutrition Shack community, you already receive a special discount so you are unable to use any other promo code.